You can cancel your account whenever you wish. Go to My Ticketmaster and enter your email and password to start the session. Once you access your account, select “Profile” and click “Delete profile”.
Attention: Ticketmaster will delete all your information from the system, so it will be impossible to retrieve it after.
If you don't want to receive our newsletter anymore, go to "Data" at My Ticketmaster. Deselect the option "I want to sign up for Ticketmaster.es weekly newsletter” and click "Save". From that moment on, you won't receive our newsletter any longer. You can subscribe to the service again at any time.
Note: After the merger between our company and Servicaixa all customer data was included in a single database. For this reaseon, we sent an email informing our customers about this new circumstance. If you were a customer of Servicaixa and you would like to unsubscribe, you must enter the same data you used to use to access Servicaixa. If you do not remember this information, you can make your request by filling out this form.
Ticketmaster exclusively acts as a distribution channel of the tickets, so the customer always makes a direct purchase to the Promoter of the show. A mistake in the purchase or not attending an event, among others, doesn't justify a refund of the money. The ticket amount will only be refunded in the case of a technical incident or cancellation of the show.