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FAQs

  • We offer you different possibilities in order that you can buy tickets with us as easy as possible:
    • Internet: buying through our web site, apart from avoiding queues, you will also be able to check your purchase historic at any time.
    • Telephone: call us at 902 15 00 25 and we are managing your purchase.
    • Authorized establishments: currently we have over 1000 stores integrated into our network, where you can also buy your tickets in cash.
    • ATMs with selling and collecting service: you will find them on the access of the enclosures which give this type of selling.
  • Make sure that your purchase has been made successfully on the headland Print Tickets that you will find on the bottom of our home page. We will ask you for your “My Ticketmaster” user or for the card of the purchase.

    In addition, if you have purchased by our website, we will send you an e-mail with more information about your tickets (also remember to check the Spam folder).
  • We give you the most comfortable and advanced system that exist to print your tickets. From your own printer!

    You will only need to have the Adobe Acrobat Reader installed.

    You will only be able to access the enclosure once with that ticket.

    *Be sure that this service is available for the event you are buying.

  • You can collect your tickets on our authorized establishments until 3 working days before the event. To collect them you will need:

    • Purchase reference
    • Card of the purchase
    • ID / Passport

    List of establishments at your disposal.

  • From Ticketmaster we offer you a comfortable, agile and easy way to buy tickets, as a distributor and intermediary between clients and the Promoters we work with.

    If you were wrong with the purchase or you cannot attend the event, we are sorry to tell you that we cannot cancel nor change your tickets.

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