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FAQs

  • You can check if the purchase was successful by accessing the Print Tickets section you'll find at the footer of our home. It is possible that you need the card you used to pay.
    If your purchase was successful, you will receive a confirmation email with detailed information regarding the purchase you just made. It may be that this email is not received at your Inbox, because some Internet services detect it as spam, so we recommend you check this folder. If you purchased your tickets over the telephone, you will not receive this confirmation.
  • This is the easiest way to obtain your tickets, so that you get them immediately after the purchase and without leaving home.To use this method you only need a printer with paper and ink (no need to be in color).
    Only the ticket submitted first will be considered valid. Entry will not be allowed to any other person trying to access the event with the same ticket.

    Note: To use this method you must have installed the Adobe Acrobat Reader.
    Make sure this service is available for the show you would like to attend.

  • You have the possibility of collecting your tickets at any of our authorized centers (up to 72 hours before the event, weekends and bank holidays not included*).

    - To collect your tickets you must show:

    • Purchase reference number.
    • Your ID card or passport.
    • Bank card.

    - Someone other than the card holder will be able to collect the tickets showing the following documentation (at authorized centers or box offices):

    • Purchase reference number.
    • Photocopy of the ID card or passport of the person collecting the tickets.
    • A page including:
      • Photocopy of the card used in the payment.
      • Photocopy of the ID or passport of the card holder.
      • Written authorization signed by the card holder.

    You can find the nearest center by checking our list of centers.

    (*Collection hours may experience unexpected changes for reasons beyond Ticketmaster's control. Make sure this service is available for the show you would like to attend.)

  • Ticketmaster exclusively acts as a distribution channel of the tickets, so the customer always makes a direct purchase to the Promoter of the show. A mistake in the purchase or not attending an event, among others, doesn't justify a refund of the money. The ticket amount will only be refunded in the case of a technical incident or cancellation of the show.

  • This is the easiest way to have your tickets, so that you get them immediately after the purchase and without leaving home. However, if you haven't printed the tickets during the purchasing process you can do it later any time accessing the Print Tickets section you'll find at the footer of our home, where you will be given the purchase reference number.

    Remember that once in the premises you might be asked to identify yourself (with the ID card or passport). If your details are different from the customer that purchased the tickets you will be denied access.

    Make sure this service is available for the show you would like to attend.

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