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FAQs

  • We give you the most comfortable and advanced system that exist to print your tickets. From your own printer!

    You will only need to have the Adobe Acrobat Reader installed.

    You will only be able to access the enclosure once with that ticket.

    *Be sure that this service is available for the event you are buying.

     

  • Make sure your purchase was done successfully on My Tickets section on the top of our home website. We’ll send you an email with all the purchase details. We’ll send this email immediately; however its reception depends on how it is processed by the destination server. If you still haven’t received it after 10 minutes check your spam folder.
  • During the purchase process you may choose how or where to pick up your tickets. We offer several options; you may receive them on your email, pick them up on one of our official points or we can send them to your mailbox. One of these options may not be available for a specific event; the available methods will be displayed at the time of the purchase.
  • From Ticketmaster we offer you a comfortable, agile and easy way to buy tickets, as a distributor and intermediary between clients and the Promoters we work with.

    If you were wrong with the purchase or you cannot attend the event, we are sorry to tell you that we cannot cancel nor change your tickets.
  • You can collect your tickets on any of our authorized establishments until 3 working days before the event. You should not select the point, you can go to you prefer. To collect them you will need:

    • Purchase reference
    • Card of the purchase
    • ID / Passport

    List of establishments at your disposal.

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